Leading complex implementations can be challenging. You need to ensure that you’re working on the right items and being agile to new ideas as they come up. Rich outlines our framework to manage customer requests and onboard customers to the process.
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How can you decide what actions to take to ensure you’re being efficient as you retain, grow, and create brand ambassadors across your customers? Here, Rich, one of our Customer Success Directors discusses our approach to deciding what to invest in to help our customers be most successful.
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We share some of the tips that we’ve used or seen other forward thinking teams implement to make their internal communication fun and engaging.
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Recently, we wanted to evolve our Customer Success team’s approach to Customer Success scoring. After evaluating the existing ways of collecting data and scoring methods, we decided that none of the existing methods would help us get to the core of how our customers were feeling, so we decided to create our own Customer Success Index!
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